Mercure Chester Abbots Well Hotel

Comfortable, clean, well positioned hotel Cleaning staff were amazing and nothing was too much trouble, a very professional and hard working team with good local knowledge that was very helpful. Frontline staff on reception, bar and restaurant all did amazing jobs. They are also a very hard working team, lovely to see smiles and very accommodating throughout stay. Great breakfast choices, excellent sausages, best I've gad at a hotel!

The staff were so helpful and lovely with my granddaughter! We loved the breakfast and an evening meal we had was excellent, really good quality and tasty food! The room was spotless and spacious, lots of choice for tea and coffee! Lovely little Xmas gift for each of us was a nice touch! The main reason we selected this hotel was due to it having a swimming pool!! However the pool seemed quite cold even though the temperature was 29.1. It felt really cool, I couldn’t go in as I had a chest infection but the Jacuzzi was so warm and was lovely! My granddaughter went in the cool pool then had a quick warm in the jacuzzi with me! Then the big blow came, the man at the desk told me my granddaughter wasn’t allowed in the jacuzzi as she was too young! He said the temperature difference was dangerous for her! I told him she’s my responsibility and I would look after her. He said he could lose his job and said if I allowed her to go in we would have to leave the pool! His attitude wasn’t good and this was the only thing that let the hotel down as everything else was perfection! I’m aware there are rules in place for health and safety reasons, but I really couldn’t see a problem as I was supervising her at all times. I did complain to the receptionist but to no avail. They should be a bit more flexible when adults say they will take on the responsibility if anything happened! My granddaughter was so upset and was crying as she lives going in the water and she is an excellent little swimmer!

The location was good, just a short distance from the park and ride into Chester center. The use of a swimming pool and gym during our stay was good. The room was nice and clean. The food in the restaurant was nicely presented, but could of had more veg!

The staff were all lovely, helpful and friendly. The breakfast was lovely. The restaurant is decorated to a high standard. The bar is inviting and comfortable. The hotel has a welcoming atmosphere.

We had requested a "walk in" shower, as it is easier for us. this was not available so we were given an accessible room. This was much nearer to front of hotel, which was good. The shower was a bit complicated as was geared up for wheel chair users. So the wash basin was lower too. We found the plug( screw in ) and tap( very fierce water pressure) needed getting used to. All we really needed was a shower cubical. However the bed was so comfortable. There could have been some drawer or shelf space for cloths etc, but considering the type of room and how it would be used this was understandable. The staff (Susan) on reception and every single one were so friendly, happy and helpful. It seemed nothing was too much to ask of them. We enjoyed the food. Very generous breakfast with a big choice. The main meals were good as well. We had a very good (much needed) break in Chester. It's a lovely city and would recommend anyone to pay a visit. Thank you we had a lovely stay.